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What is your refund policy?

Zoho's Customer Satisfaction Policy

At Zoho we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.

Monthly Subscriptions

If at anytime during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs.  If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service.

For your convenience, your monthly subscription will auto-renew until you cancel the service. Every time it renews, we will send you a receipt via e-mail. You can stop auto-renew any day. But we know sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly service even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND for that month.

Annual Subscriptions

Zoho doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost.

If at anytime during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan.

But we want you to be happy with our service throughout your entire contract, not only the first 45 days. So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a pro-rated ‚ÄčREFUND
 for the reminder of your contract.

Please e-mail payments@zohocorp.com

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