Please make sure the charger is plugged into the side with the light. When fully charged the chromebook should last for at least 8 hours. Please make sure that the battery does not go totally dead and this can cause the battery to stop charging ...
Turn on chromebook, DO NOT LOG IN, Please look at the the bottom right when you turn on the chromebook. Sounds like someone has changed the keyboard settings. Make sure it says US down there. If it says anything else, click on it and choose US ...
Please submit a support ticket. Your chromebook has discharged it battery all the way. Please keep 20% of the battery at all times to avoid this happening. CHARGE CHROMEBOOK EVERY NIGHT AND IT WILL LAST ALL DAY. MAKE SURE YOU POWER THEM DOWN ...