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Popular Articles
General Information for Traditional Terminals
S80 Encryption with PIN pad. If you use an S80 or A80 with a PIN pad (SP20v4 or SP30s) both of them must be encrypted. SP20v4 PIN Pad with an S80 terminal and getting errors. This might happen for several reasons, including: Not setting the PIN Pad ...
RMA FAQs
1. What is the RMA warranty period? The warranty period for terminals and associated equipment is 2-years from date PAX sold the terminal to the distributor, not the current terminal owner’s date of purchase from the distributor. 2. Is there a ...
Datawire/Datawire Issues (Status Error, Authentication Error, etc.)
DataWire Phone Number: 1.800.704.4202 NOTE: A Status Error does not mean the device needs to have the DataWire reset. If the device hasn’t registered with DataWire, there is nothing to reset. Check the description given after the “Status Error” and ...
Rapid Connect
First Data Rapid Connect Information Datawire TID: If the Datawire TID needs to be reset, you would want to perform a Clear Registry on the terminal. Please note the clear register will clear any pre-existing DataWire ID (DID). It must be in reset ...
EBT
EBT: Check if EBT and its features are enabled on the EDC tab. Tsys requires the FCS ID, Merchant ABA, and Merchant Settlement (FIID) to process EBT. If this information is not on the File EBT transactions will not work. Make sure customer has ...

Recent Articles
Connect Simple Register to a Payment Application
The Simple Register App does everything for you in the background. If you already have Simple Register on your terminal all you need to do is download your Payment Application from PAXSTORE to the terminal. If you are using an A920 both apps will be ...
ENCR NOT CONFIGURED
This error occurs when the Voltage encryption is not enabled with TSYS on the merchant account Provide the caller with two options: · Contact TSYS and enable the Voltage encryption if required. · not required, select “disabled” for the P2PE mode in ...
Store-and-Forward Guide
Store & Forward Guide General Overview: What is Store & Forward? Store & Forward is a system that allows a merchant to still process transactions even when the terminal is unable to communicate with the Processor. The transactions are stored locally ...
E800 Quick Setup Guide 20190719
Script Cert.Pem Check Error
This error appears on a Q20 when setting up an E-Series terminal. To resolve this error be sure the Q has loaded the basic application. Follow the instructions below to update the basic application to the Q20. Once the correct version of PDM has been ...

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