Upgrade Key steps
Key steps that must be followed without which the upgrade may fail.
- All Analytics Plus Services must be stopped.
- AnalyticsPlus folder must be given "Everyone" folder permission with "Full Control" before upgrade (Can be revoked after upgrade)
- Complete AnalyticsPlus folder's copy must be taken to a different location before the upgrade
- Commandprompt must be run as administrator
- Antivirus Exclusions must be given for ManageEngine folder and all its sub directories.
To download the latest upgrade file, visit
https://www.manageengine.com/analytics-plus/service-packs.html
For older builds, Visit
http://archives.manageengine.com/analytics-plus/
Instructions to Upgrade :
Follow the below steps one by one, do not skip any steps.
- Shut down Analytics Plus.
- Windows installations- Open the services window (Run--> services.msc) and stop the "ManageEngine Analytics Plus" service. The other two Analytics Plus services (Accounts and reports) will shutdown automatically.
- Linux installations- Run the shutdown.sh command from the directory \AnalyticsPlus\bin
- As a best practice, take a complete backup of 'Analytics Plus Home' folder.
- The pgsql (postgreSQL) folder in the Analytics Plus installation directory should have the following permissions configured.
This is a pre-requisite for a successful upgrade - Run the UpdateManager.bat script (sh UpdateManager.sh for Linux) under the 'Analytics Plus Home/bin' folder which invokes the
Update Manager tool. - Browse and select the Service pack file (.ppm) saved in your computer.
- Click Install to initiate the upgrade process.
- Once you see the "Installed" message on your screen, click Finish to complete the installation.
- Start Analytics Plus application.
Note
- < Analytics Plus Home > refers to the directory in which you have installed the Analytics Plus product. This directory location is specified by you when you install the product.
- For customers who are using the #2900 and #2901 build, the home directory would be < Reports Home >. < Reports Home > refers to the directory in which you have installed the ManageEngine Reports product. This directory location is specified by you when you install the product.
- If you have rebranded Analytics Plus and are upgrading from build 3040 or below, please perform the rebranding procedure again.
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