FAQ
Upgrading OpManager
Scenarios in which multiple Notification Profiles need to be created
When a fault is detected in your network, an event occurs and multiple events correlate to trigger an alarm. You can configure OpManager to notify the network administrator or perform automatic actions based on the alarm raised for a device, using ...
Configuring a non-admin user for WMI monitoring (domain level)
For non-admin users to perform WMI monitoring in OpManager, the user profiles need to be configured accordingly in your network. This can be done: On a device level (configuring individual devices) - Link to KB On a domain level (configuring the ...
OpManager DB migration from PGSQL to MSSQL in Version 125230
For OpManager version 125230: PGSQL to MSSQL Migration Steps : In the PGSQL setup, go to OpManager home → bin, start Command Prompt with administrator privilege from this path and run DBConfiguration.bat. In the popup shown, please chose MSSQL, check ...
Advantages of API based Template over CLI
This article is based on the experience in regards to storage module with OpManager S.No CLI API 1 SSH is used REST (http/https) is sued 2 End devices may have maximum connections limit in a specific time. Session idle timeout will affect ...
Monitoring processes in OpManager
Layer 2 Map Troubleshooting
Make sure DB Query is enabled under Settings->System Settings->General. Once it is enabled, click on the support icon on the top right corner->DB Query, execute the below queries one by one, make sure all pages are selected at the bottom center of ...
Enable SNMP in Servers (windows 10 ,Linux and MAC)
Windows 10 Open the Settings on your Windows machine. Click Apps. Choose Manage optional features under Apps & features. Click Add a feature. Select Simple Network Management Protocol (SNMP) from the list. This will install the SNMP service in your ...
Export to PDF option not working in Linux Installation
In some specific linux installs, PDF export option does not work due to the absence of "libfontconfig" package. We can install that package manually to make it work. Please follow the below steps to fix the issue. Login into the linux install and use ...
Pre-Requisites For OpManager Implementation
Here are some of the pre-requisites for OpManager implementation : 1. Server (Physical\Virtual) to install OpManager application (One server for a standalone and multiple servers for Enterprise edition) according to the hardware requirement below, ...
Rebuilding WMI repository
Description If your Windows device is having issues reading from the Windows Management Interface (WMI) repository, you may need to re-sync the repository as a troubleshooting step Misconfigured Monitoring Service gives the following error: "102 ...
Mail Server Troubleshooting
Below are few common issues faced during Mail Server Settings Configuration which are beyond OpManager control. 1. Connection Issue: Time Out Issue. Authentication required but not provided. TLS may be required but not configured. TLS might ...
Migrating OpManager setup with MSSQL DB from one server to another.
Question : I have OpManager with MSSQL DB and both are installed in same server. I want to move both from one server to another. Steps to be followed : 1. Take a SQL DB backup using SQL Management tool. 2. Download and install a fresh setup of ...
Prerequisites to check if VLAN not discovered or status shows Unknown
Prerequisites to check if VLAN not discovered or status shows Unknown. Based on below OIDs result, we are showing VLANs information for Routers/Switches in OpManager. For Cisco category devices, load these two mib files CISCO-VTP-MIB and ...
IPSLA TroubleShoot Help Document
This document covers basic troubleshoot and Configuration details. It also help use to find and fix the issue related to Configuration and Data Collection Topic Covered : Monitor Configuration Fails even though Source Device is properly Enabled ...
Device Availability in OpManager
Device Availability in OpManager is based on the ICMP Ping response of the respective devices from the OpManager server. The Availability, Packet loss and Response time would be calculated based on this response. The basic criteria is that the ...
Enable Self-signed SSL in Enterprise setup(for both central and probes) for OpManager v12.3.181 and above
1. Navigate to Settings-->Basic Settings-->Security Settings-->SSL Configuration-->Enable Secure Mode(follow the step in both Central and Probes). 2. Once the Secure Mode is enabled, you will be prompted to choose from three options and we will ...
!!!!!!!!DO NOT USE THIS!!!!!!!Admin Password reset for v12.3.190 and above
-Stop the OpManager service. -Open the command prompt as Admin and navigate to OpManagerHome/bin directory. -Run ResetPassword.bat/sh (Running this script will populate all the OpManager modules as in startup) -It will ask confirmation to reset ...
Configuring threshold values for disk partitions in OpManager
For the Servers, we discover Disk utilization using both WMI and SNMP. Also, we monitor the drive partitions that are available in those Servers. The customers found this very ...
Reindex & Vacuum OpManager Database
Reindex & Vacuum OpManager Database Stop OpManager service Make sure there is no running postgres process running in the Task Manger Open a command prompt as an administrator and go to /OpManager/bin directory Execute startPgsql.bat to start PGSQL ...
How to start OpManager as service in Linux Machine
Applicable for OpManager versions above 123066 and above. 1. Stop the OpManager. 2. Execute the linkAsService.sh script under OpManager/bin directory 3. This will add the opmanager as service in the machine. Commands to start/stop/restart the ...
Adding device in ManageEngine OpManager V12
SSL Configuration steps for Version 12.3
For Build 12.3.181 and above: Steps to enable HTTPS Go to Settings Click on Basic Settings Choose "Security Settings" Enable "Secure Mode" Here you have 3 options to choose from: Generate a CSR Self-signed Certificate Import Certificate Generate ...
OpManager DB migration from PGSQL to MSSQL on the same server in Version 12.3
Please follow the below mentioned steps to migrate DB from PGSQL to MSSQL on the same server. These steps are applicable only on builds 12.3.045 and above. If you are in older versions below 12.3.045, please upgrade to 12.3.045 and follow these ...
How to run commands on remote machines using PsTools
Using PsTools, we able to execute the command (for stop and start processes) on remote machines using Run System Command profile in OpManager. Use this command directly in Run System command profile > command string. Download the Pssuite from this ...
HTTP Server Prone To Slow Denial Of Service Attack(CVE-2007-6750 CVE-2012-5568)
Few third party vulnerability scanning tools has reported that OpManager has this DOS vulnerability CVE-2007-6750 CVE-2012-5568. TOMCAT developers have mentioned that it is not a vulnerability in TOMCAT and they don't have the plans to to fix it. ...
Using a Third party SSL cert in Opmanager 12000 and 12200
1 - Open a command prompt (Run-> cmd) and change directory to %opmanager%\jre\bin 2 - Generate a Keystore file. Execute the following command and provide requested details to create OpManager.truststore file under %opmanager%\conf folder. keytool.exe ...
Notification Profile Migration
Once the upgrade is successfully done from 11600 to 12200, you would be seeing more notification profiles than you have actually created. Don't get panic. It is not a bug. It is one of the design changes we have been trying to do it in the past. ...
Vulnerabilities in OpManager 12.0
VULNERABILITY DETAILS(found in build 12000) Vulnerability 1: Unrestricted File Upload: OpManager fails to validate or improperly validates files before uploading to the system. As a result an attacker might be able to upload arbitrary JSP file and ...
Log Analysis
Every action in OpManager leaves a trace(s) in the log files. There are two logs folder in OpManager. One under the OpManager directory and the other under OpManager tomcat folder. The logs folder under the OpManager directory contains various logs ...
Admin Password reset in OpM 12
For users that are authenticated with Active Directory Domain authentication, you can reset the password of an AD user by changing the AD password. The same is applicable for Radius Authenticated users. Local Authenticated users can follow one of the ...
Availability State and Details
Please find the Availability STATE information below 1. ACTIVE = 1 corresponds to the Device in UP state. 2. DOWN = 2 corresponds to the Device in DOWN state. 3. DEPENDENT_UNAVAILABLE = 3 corresponds to the DEPENDENCY DEVICE's down state. 4. ON_HOLD ...
Chrome 45 & Firefox 39 (SSL)
Error: Getting message ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome 45 & Firefox 39 while connecting OpManager in HTTPS, its because of weak cipher (lesser than 1024-bit). ...
OpManager integration with SDP using .pfx certificate.
Applying .pfx certificate in SDP does not involve creating keystore file which is required for integration. Please follow the below steps to create a Keystore file. Place the file OpManager.TrustStore and SDP PFX file under the OpManager JRE\bin ...
Difference between SNMP monitors and Traps
S.No SNMP Monitors Traps 1 Pull Model: OpManager sends SNMP request to the SNMP agent running on the monitored device and receives the response. Push Model: Monitored device(SNMP agent) sends messages in the form of traps to the trap ...
Poodle Vulnerability CVE-2014-3566
POODLE, which stands for Padding Oracle on Downloaded Legacy Encryption, makes it possible for hackers to snoop on a user’s web browsing. The problem is an 18-year-old encryption standard, known as SSL v3, which is still used by older browsers like ...
Integrating OpManager with Service DeskPlus while SDP using 3rd party SSL Certificate
Solution: For build 12.3.181 and above, SSL enabled ServiceDeskPlus can be integrated directly from UI. Importing trusted certificates OpManager validates the trusted sources with the help of certificates in OpManager truststore. By default ...
Alarm severity levels in OpManager
OpManager has four different severity levels for the alarms. Severity levels of device down alarms (availability monitoring) are already predefined. Here is the list with the severity and the events which will trigger the alarms with these severity : ...
Performance Data Archiving
Which are the database tables to be queried for performance data? Here are the details that might help you extract reports by connecting to the database: 1. The resources polled for data collection are stored in the table polleddata, and each polled ...
Details of tables storing performance data in OpManager
Details of tables: The performance data tables in OpManager 7 and above are quite distributed, enabling better reporting. Here is a quick summary of the tables that you will need to take custom reports 1. ElementsAvailabilityHourly - Every day device ...
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