How to generate Support information file in OpManager

How to generate Support information file in OpManager

To generate Support information file:

 Mouse over  to Support Tab on top right corner after login to OpManager webclient> Click Support > Support information file >once the file is generated  click send.

Support information file will be uploaded to OpManager support or  we can also save the file and  upload it via http://upload.zohocorp.com)

If the file is more than 100MB , use our upload website https://bonitas2.zohocorp.com/ (Choose OpManager under product)


                New to ADManager Plus?

                  New to ADSelfService Plus?

                    • Related Articles

                    • Database information in OpManager

                      Question: Where can I find my OpManager database  information? Solution:  OpManager database information is stored  in the file "database_params.conf"  under OpManager/conf folder. The database server name/IP , database name, database type   and user ...
                    • Where can I find my OpManager database information?

                      Question: Where can I find my OpManager database  information? Solution:  OpManager database information is stored  in the file "database_params.conf"  under OpManager/conf folder. The database server name/IP , database name, database type   and user ...
                    • Traps not received in OpManager

                      Please check below for the possible reasons for not receiving the traps and its corresponding resolution. 1. Trap port might be occupied in opmanager server. ---> Make sure the that trap port of OpManager is not occupied by trap service of Operating ...
                    • OpManager does not start after disk space issue on OpManager server

                      Issue: OpManager server ran out of disk space on Hard drive where OpManager is installed and does not start even   after  clearing the space. Solution : During disk space issue , there is a possibility that OpManager license  files might get ...
                    • How do I move my current OpManager license files to my new server?

                      Question: I am rebuilding my OpManager server from scratch, I want to move my license file  from my old server. Solution: There are 2 ways  to get the license information to the new server. Option 1: If you have the Opmanager License file which is ...