FTTH | When will I get my FTTH product?

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• FTTH | When will I get my FTTH product?

  This article is for new fibre clients who have placed an order. Here are the general installation times for your Telkom Fibre: Telkom fibre live areas: 7 - 21 working days once the order has been processed. To track your order, simply log a support ...

• When will I get my Telkom LTE order?

  This article is for new  Telkom LTE customers who would like know when they will receive their order.  Here are the general lead times for your Telkom LTE: Telkom LTE can take from 3 - 5 working days once the order has been processed successfully. ...

• Vox FTTH service suspension requests

  This article is for existing Vox fibre clients. What is a suspension request and how does it work? Normally a suspension request is done when a client would like to put their contract on hold/pause for a few months due to the customer not using the ...

• The problem with signing up for FTTH with multiple ISPs

  This article is for clients who would like to sign up for FTTH. Signing up with multiple ISPs for FTTH: If you have signed up for or have pre-ordered your FTTH through multiple ISPs (Internet Service Providers), the ISP that processes your address in ...

• When Will I Receive My Vox Fibre Router?

  Receiving your Vox Fibre router will depend on your Fibre Network Operator (FNO). Remember that your Fibre Network Operator could be Openserve, Vuma, Frogfoot, Balwin, Octotel etc. Once the technician from your chosen Fibre Network Operator has ...