Please make sure of the following:
The following ports - 80 and 443 are open
Get the latest updates from Microsoft for the system and the Internet Explorer and try again. We use wininet.dll to access the internet. More info is located below:
If none of the above works, please create a ticket to contact our Support Lines with the following information
open the DOS Prompt and run the following command: tracert webservices.advanceware.net and please supply us with the results in the ticket
Info about wininet.dll -
More info can be gleaned from - http://support.microsoft.com/kb/q238425/The wininet.dll file is a 32-bit dll file, that comes with the Windows operating system. The wininet.dll file contains functions globally known as the Wininet API. This API provides internet access functionality to caller applications, using Internet protocols like the http protocol for example. The wininet.dll file is integrated with Internet Explorer; this API is originally intended for Internet Explorer but it is widely used by a number of Internet enabled applications. Since the wininet.dll works in conjunction with Internet Explorer, and this browser comes with the operating system, the wininet.dll file should be available on any PC having a 32-bit Windows operating system.