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            Knowledge Base Knowledgebase QUICKBOOKS QB - All Versions

            QUICKBOOKS EXPORT ERROR MESSAGES AND SOLUTIONS




            Exported Item
            Error Message/Notes
            Resolution
            Carriers
            The string "XXXXXX" in the field "Name" is too long. Please make it shorther and try again
            Reduce # of characters
            Currencies
            This feature is not enabled or not available in this version of QuickBooks
            If you are trying to export multiple currencies, you may enable this feature on your QuickBooks Preferences. If not, mark this error as "Do Not Export"
            Customer Invoices
            The customer "XXXXXX" specified in the request cannot be found.
            Re-Export customer XXXXXX
            Customer Invoices
            The Customer "XXXXXX" specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list. The specified record must first exist in…
            Re-Export Customer "XXXXXX"
            Customer Invoices
            The Invoice "[CUSTOMER] [Invoice #: xxxx]" specified in the request cannot be found.
            Re-Export the Customer
            Customer Invoices
            The invoice already exists in QB and the export will result in a double record.
            Find and verify on QB that the Invoice Exists. If QB has an invoice with the same invoice number, rename the existing invoice on QB and try exporting this invoice again. If QB already has the invoice in question, mark as "Do Not Export"
            Customer Invoices
            The Product "XXXXXX" specified in the request cannot be found.
            Re-Export Product XXXXXX
            Customer Invoices
            The string "XXXXXX" in the field "FullName" is too long. Please make it shorter and try again
            Reduce # of characters
            Customer Invoices
            The string "XXXXXX" in the field "PONumber" is too long. Please make it shorter and try again.
            Reduce # of characters on the PO Number
            Customer Invoices
            There is an invalid reference to QuickBooks AR Account "XXXXXX" in the Invoice. QuickBooks error message: The currency of the account must be either in home currency or the transaction currency.
            Edit Customer >Additional Info : Make sure Preferred Currency matches the QB Accounts Receivable Currency
            Customer Invoices
            There is an invalid reference to QuickBooks Sales Rep "XXXXXX" in the Invoice. QuickBooks error message: Invalid argument. The specified record does not exists in the list. The specified record must first exist in QuickBooks before this item can be exported.
            Re-Export Sales Rep "XXXXXX"
            Customers
            The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro.
            Re-Export the Customer to QB
            Customers
            The name "XXXXXX" of the list  element is already in use
            Re-link Failed Export
            Customers
            There was an error when modifying a Customers list, element "XXXXXX". QuickBooks error message: Cannot merge list elements
            AdvancePro detects a duplicate record, find the duplicate on QB (including inactive records) and rename the duplicate to make it unique
            Customers
            The "customer credit card expiration year" field has an invalid value "14". QuickBooks error message: Invalid Date
            14 is the year (2014) - this is caused by an expired year #
            Default Settings
            The name "Tracking#" of the list element is already in use
            Enable Tracking # Export on QuickBooks
            Default Settings
            Default Shipping Charge - The query request has not been fully completed. There was a required element ("Shipping") that could not be found in QuickBoks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro.
            Re-Export Default Items to QuickBooks
            Default Settings
            The query request has not been fully completed. There was a required element ("Tax Paid on Bills") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro.
            Setup Tax Paid on Bills on QuickBooks
            Default Settings
            The query request has not been fully completed. There was a required element ("Default Tax Agency") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro.
            Setup Default Tax Agency on QuickBooks
            Inventory Adjustment
            The Product "XXXXXX" specified in the request cannot be found.
            Re-Export the Product to QB
            Products
            The given object ID "0" in the field "list ID" is invalid
            Re-Export the Product to QB
            Products
            The given object ID "QB_EXISTS" in the field "list ID" is invalid
            Re-Export the Product to QB
            Products
            The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro.
            Re-Export Product XXXXXX
            Products
            The string "SR-112 TIME CODE DISTRIPALYZER-1" in the field "Name" is too long. Please make it shorter and try again.
            Reduce # of characters on the Product Name Field
            Products
            There is an invalid reference to QuickBooks asset account "[INVENTORY ASSET]" in the ItemInventory. QuickBooks error message: The specified Account does not exist in the list.
            Check if the Asset Account exists in QB. You may Re-Import your QB accounts (check the box to maintain account settings) by going to QB Tab >> Settings >> Export Tab >> Re-Import    ; This will refresh the list of accounts on AP
            Products
            There is an invalid reference to QuickBooks ItemAssembly line "XXXXXX" in the ItemInventoryAssembly's item assembly line. QuickBooks error message: Invalid argument. The specified record does not exist in the list.
            Re-Export the SKU "XXXXXX"
            Products
            There is an invalid reference to QuickBooks Vendor "XXXXX" in the Item Non-Inventory.  QuickBooks error message: Invalid argument.  The specified record does not exist in the list. The specified record must first exist in QuickBooks before this item can be exported.
            Re-Export Vendor "XXXXX"
            Products
            There was an error when converting the quantity "0" in the field "reorder point". QuickBooks error message: The min quanity must be less than the max quantity
            Edit the Item on QB and delete the zeroes on the Min and Max Reorder Quantities (leaving it as a blank)
            Products
            There was an error when modifying a ItemNonInventory Cannot use SalesAndPurchaseMod aggregate when the item is not reimbursable
            Edit the Item on QB and see if the option for "This service is used in assemblies or is performed by a subcontractor or partner" is Checked. If not, Check this option and export again
            Products
            This operation is not allowed in multi-user mode
            Switch to Single-user Mode
            Sales Reps
            There was an error when saving a SalesReps list element "XX". QuickBooks error message: The name you have chosen is already associated with another sales rep.
            Verify if QB Sales Rep (Employee) does not have a duplicate record with Customers, Vendors, Accounts, etc
            Sales Reps: Employee
            The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro.
            Re-Export the Sales Rep. Make sure it does not exist as a Vendor/Customer Record on Both AP and QB
            Sales Reps: Employee
            Insufficient permission level to perform this action
            Login as QB Administrator and Export to QB again
            Vendors
            Cannot clear the element in the Name field
            Edit Vendor and Check the box for "QB Name, Same as Company Name", then Re-Export to QB
            Vendors
            The name "XXXXXX" of the list  element is already in use
            Re-link Failed Export
            Vendors

            There was an error when composing an address in "".  QuickBooks error message: There is not enough address lines to compose the address. Please rearrange the individual fields, so that they can fit in the 5-lines block.
            Check Shipping/Billing Addresses of the Vendor if they are within the prescribed character limit (See article on Cell E3)
            Vendors
            There was an error when modifying a Vendors list, element "XXXXXX". QuickBooks error message: Cannot merge list elements
            AdvancePro detects a duplicate record, find the duplicate on QB (including inactive records) and rename the duplicate to make it unique



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